Below are some frequently Asked Questions for the AV Department:

We need a sound system for a school/department event. How do I get one?

The size of your meeting space will determine whether the AV team can accommodate your needs. If the meeting space is a classroom, main hall, gymnasium, auditorium, and other indoor space, the AV can provide DPS equipment. For events large in space, and or larger in scale, the AV team can work with a vendor to provide a quote for that event. For this service, you, the point of contact, will need to submit an IT Support Ticket requesting assistance. In the ticket, the point of contact will need to include the name of the event, date and time of the event, location, specific audio needs, and any other information needed for this event. Please Note: If support is needed, and this event is outside operating hours and or off-site for a DPS location, an Extra Duty Form will be required.

We have professional development for my staff coming up. What support is available for me?

The AV team has audio systems that allow for the following: multiple wireless microphones, 3.5 mm plug-in for music, videos, and other audio inputs, portable projectors and screens. In addition to that, meetings and instructional material can be recorded and live-streamed.

I want to live-stream an event. How do I request support for this?

Like all other requests, it starts with the point of contact submitting an IT Support ticket. In the ticket, the point of contact will need to include the name of the event, date and time of the event, location, specific audio needs, specific visual needs, and any other information needed for this event. The AV team will then review the request and ask any follow-up questions if needed.  The AV team will see if the requested time and date are available. If the date and time are available, the event will be scheduled on IT’s Internal support calendar, and support will be provided for the request. If the date and time are not available, an alternative will be provided. Please Note: If support is needed, and this event is outside operating hours and or off-site for a DPS location, an Extra Duty Form will be required. 

I want to record something for later viewing and training. How do I request support for this?

Like all other requests, it starts with the point of contact submitting an IT Support ticket. In the ticket, the point of contact will need to include the name of the event, date and time of the event, location, specific audio needs, specific visual needs, and any other information needed for this event. The AV team will then review the request and ask any follow-up questions if needed.  The AV team will see if the requested time and date are available. If the date and time are available, the event will be scheduled on IT’s Internal support calendar, and support will be provided for the request. If the date and time are not available, an alternative will be provided. Please Note: If support is needed, and this event is outside operating hours and or off-site for a DPS location, an Extra Duty Form will be required. 

I want to purchase and/or upgrade AV equipment (projectors, sound system, monitors, tvs, non-security cameras, etc.). How do I get support for this?

The requester will need to submit a request using the link in the Service catalog. In the request, requesters need to specify all that they are looking for. Links and specs for requesting equipment are very helpful. If the requester is not a director/principal, then written approval in the form of an email from the director/principal for the request. The quote will not be provided until the written approval is provided. Once provided, a quote will be sent to the requester. The requester can then present the quote to their treasurer/bookkeeper for processing. Please Note: IT does not pay for any requested quotes unless IT has provided written correspondents that IT will be covering the cost.