3 ways to connect IT

For all tech support needs, contact the DPS IT Support Center at https://itsupport.dpsnc.net/ or ITSupport@dpsnc.net. To escalate as district critical, call 919-560-3837 (Monday through Friday, 7AM to 5PM). If no one answers, leave a message for an IT Technician to return your call.

IT Service Catalog

The DPS IT Service Catalog has several useful forms and links. Here, you can request a new device for staff and students, request Zoom Licenses, and request and pay for replacement chargers, just to name a few. 

Please follow the link to view our IT Service Catalog: Durham Public Schools IT Service Catalog

Technology-related Board Policies

Responsible Technology User Agreement

Useful Documents and FAQs

What we support

The Durham Public Schools IT department supports all equipment procured through the DPS IT department. If any equipment was acquired without the IT department, the DPS IT department would not support that equipment. The  Durham Public Schools IT department supports the following DPS-issued accounts:

• Workstation Login
• DPS Microsoft Account
• DPS Email
• DPS Google Account
• DPS Zoom Account
• NCEdCloud - Login ONLY
• Cisco Phones
• VPN Access

   

PowerSchool vs. IT vs. Curriculum and Instruction

IT is responsible for the infrastructure.

Replacement Devices and Chargers

Replacement Devices:

Staff Devices - When a replacement staff device is needed. A ticket needs to be submitted to the IT Support Center. In the ticket, the requester needed to include the name of the staff member, what happened to the current device, and the serial number of the current device. Once a technician receives this information, they will process the request and provide the user with the next steps via their support ticket. Please note that devices that are stolen but do not have a police report accompanying the ticket will be marked as missing or lost.

Student Devices - When a replacement staff device is needed. A ticket needs to be submitted to the IT Support Center. In the ticket, the requester needed to include the name of the student, what happened to the current device, and the serial number of the current device. Once a technician receives this information, they will process the request and provide the user with the next steps via their support ticket. Please note that devices that are stolen but do not have a police report accompanying the ticket will be marked as missing or lost.

Chargers—Beginning the 2023-2024 school year, all DPS staff and students will be required to pay $25.00 for a replacement charger. Follow the links to request and pay for replacement chargers. The following links are for Staff Replacement Charger and Student Replacement Charger. 

Requesting a new device (IT Service Catalog)

Staff Devices

At least seven business days before a staff member’s expected start date, the Hiring Manager (or delegate) should complete this request for a new staff member to receive their standard DPS IT-issued device. This will allow ample time for a device to be delivered and credentials provided to the requester on their start date. Once active in our HR system, new staff members will receive their DPS email and credentials from postmaster@dpsnc.net to the personal email address they provided HR on their official start date. New staff members should also check their spam folder for this email, as it can often be found there. Please note: DPS IT cannot issue a district device or provide DPS credentials to users who are not active employees/contractors.

Student Chromebook

Student Devices can be requested through the service catalog. Please follow the link to request a student device: Student Device Request

Staff Password

Staff Members have the ability and are encouraged to reset their own passwords. This can be done through the following link: DPS Staff Password Reset
Please note: If your password is changed, and a device has been off the DPS network, you will need to connect your device to a DPS Network in order to allow your device to accept the new password. (Have Opts team provide better wording for this) 

NCEdCloud

The DPS IT department does not manage anything within NCEdCloud. The IT department can only reset passwords for staff and students. Should you need assistance further than a password reset, please contact their school resources (data manager). If it is an account that is not being active, the user should contact HR. For all other issues, please contact the PowerSchool team.
https://my.ncedcloud.org/ Teachers and other instruction staff members 

Blocked/Unblocking sites

All requests for blocking and unblocking websites should be submitted via an IT Support Ticket. Once the ticket is received, IT will review the request and either block/unblock the website, or provide a reason why a website cannot be blocked.

O365 Trainings

Outlook
Outlook lets you work efficiently with email, calendar, contacts, tasks, and more—together in one place. Office integration lets you share attachments right from OneDrive, access contacts, and view LinkedIn profiles.

OneDrive
OneDrive offers secure, cloud-based storage that lets you seamlessly collaborate and access files from anywhere in the world, at any time. 

Teams
Teams provides a chat space for colleagues to share and discuss ideas both through threaded chats and integrated video and voice conversations via Skype. 

OneNote
OneNote lets you take digital notes while collaborating with colleagues, students, and more.  Notes can incorporate drawings, photos, and text and are seamlessly accessible on multiple devices.

Surplus

All requests for IT equipment surplus pickup starts with submitting an IT support ticket. 

DPS Email and Credentials

INSERT NTO PRESENTATION

Requesting a Quote

All requests for quotes need to be submitted via the IT Support Catalog. Please note the principal/director written approval via email will be required for IT to provide quotes.

Phishing Email

Always look for this CAUTION as a reference.  Do NOT reply or forward suspicious emails to other DPS staff.  Send the phishing email directly to ITSupport@dpsnc.net so we can block the sender and remove all messages.

• DO NOT be tricked by display names and fake signatures that phishers can make “look and feel” real – this is called email spoofing.
• As a requirement of our Cyber Security insurance, DPS IT conducts quarterly simulated phishing campaign to test staff awareness and to provide an opportunity to educate staff on how to spot malicious emails. 
• Staff members with admin access to DPS systems are subject to monthly phishing campaigns.  After three failed phishing campaigns, admin access may be revoked due to potential security risks.
• Passwords are critically important to the overall security of district information resources.  A poorly chosen or improperly protected password may compromise DPS systems and networks.  All employee-level passwords (e.g., email, web, desktop computer, etc.) must be changed every 90 days.  All staff can reset their password via the DPS Self-Serve Password Reset Tool.

What are the password requirements for DPS?
·       Must be at least eight (8) characters in length  
·       Must contain upper-case alpha characters   [A-Z]  
·       Must contain lower-case alpha characters   [a-z] 
AND
·       Numeric characters [0-9] 
OR
·       Special characters [!@#$%^&*()+|~-=\`{}[]:";'<>?,./ ] 

BrightLink Lamps

When the warning message comes on, the BrightLink still works.  The warning message comes on when up to approximately 1,000 hours are left on the bulb. Because of this, we will be closing this ticket. Please open a new ticket once the lamp begins to present issues and interruptions. Continuing to use the lamp in this state will allow us to get the most use out of our projector lamps prior to there replacement. Please make sure to power off the projector while not in use to help preserve the lamp's life. 

Mobile Device Network Connectivity

DPS has multiple networks setup for different devices within our network. The Following networks are for the specified devices:

• • Workstation - This is for DPS issues laptops and computers

  • Mobilefaculty - This is for staff mobile devices, both personal and DPS issued

  • GuestDPS - This is for guest outside of the district to connect to the wifi

  • GuestDPSAdmin - This is for guest outside of the district to connect to wifi, but is only available at DPS admin sites

  • BrightLink - This network is for AV equipment only

Donation Link

It takes a lot of man power and resources to run, operate and sustain an IT department for a school district. We appreciate any donations you are able to provide. Please follow the link, and contact us if you have any questions.