Steps to Take for Any Problem:

1. Turn the device completely off by holding the power button (top right of keyboard on Lenovo devices, along right-side edge for Dell devices). Turn the device back on.
2. Log in with your teacher account (first_last). This will revert the device to default settings, eliminating issues such as a changed device language or changed keyboard language. Log out before giving the device back to a student.

Hardware Problems

• If a Chromebook is physically damaged in any way, please notify Mr. Wylie (to document the issue and determine if a warranty repair is necessary) and hold the responsible student accountable by using your documentation to find the responsible individual.  
• Issues like scratched screens, missing keyboard keys, and missing webcams are not normal wear and tear; they are issues that stem from a lack of supervision and even neglect on teachers' parts. Please follow all Neal Middle School policies for Chromebook and technology use. 

Operating System Problems

• Chrome OS is updated frequently. If you notice a small arrow near your account information in the lower-right corner of the device, it requires a restart and an update. 
• If you notice any other operating system issues, please contact Mr. Wylie. The device will likely need to be reimaged and reenrolled on the network. 

Connection Problems

• Make sure the WiFi is turned on.
• Be sure that you are connecting to the workstation network only. 
• Try shutting down the device and trying multiple times.
• If problems persist and/or are more widespread, please contact Mr. Wylie. 

Account Problems

• If a student's account is not working properly, it could be caused by a connection issue. Try 
• If a student is new to Neal Middle, please contact Mr. Wylie, who will update the list of student usernames and passwords (see link in your email), test the account, and send login information to all of the student's teachers. 
• If a student is new to Neal Middle and transfered from another DPS school, their account will be disabled for a few days while PowerSchool and other systems are updated. Please contact Mr. Wylie if you have a transfer student so that the process can be expedited. 

Other Problems

• If a student has an inappropriate image for their avatar or wallpaper, please contact Mr. Wylie, who will document the issue, freeze the student's account, and contact the grade-level administrator. 

Chromebook Cart Management

• For policies and strategies for Chromebook cart management, click here.